Política de reembolso
Refund Policy —
Morena Roselle
REFUND POLICY
At Morena Roselle, we are committed to providing premium-quality products and customer satisfaction.
Returns
Customers may request a return within 14 days of receiving their order.
To be eligible for a return:
- Items must be unused, unworn, and in original condition.
- Items must include original tags and packaging.
- Proof of purchase is required.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Socks
- Undergarments
- Opened beauty or cosmetic products
- Final sale items
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.
Refunds
Once your return is received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be processed to the original payment method within several business days, depending on your bank or payment provider.
Shipping Costs
Shipping costs are non-refundable unless the item arrived damaged or incorrect.
Contact
For refund or return requests, contact us at: